Help & FAQ
You can send any questions, comments, gut feelings and indeed anything else you would like to share with us at BikeBuddies via e-mail to info@bikebuddies.ch.
Frequently asked questions
Contact us
How can i connect to other BikeBddies?
There are different ways you can communicate with other Buddies via the platform: You can chat directly with each and every Buddy, with the exception of the VIPs. You can organise rides or take part in rides. You can make bookings or assess Buddies according to rides and bookings.
How do I know if a LocalBuddy is reliable?
Best you check his ratings or talk directly to the Buddy with the in chat function.
What happens if i have to cancel a booked local or guide?
Once you have made (and paid for) a booking, it cannot be cancelled on the system. Under exceptional circumstances, you can contact BikeBuddies (info@bikebuddies.ch) and we may be able to assist. Read the corresponding section of our General Terms and Conditions.
What's the benefit of being a BikeBuddy?
Being part of the community's first advantage is to have a channel for your demands. By being a GipsyBuddy you can profite from a lot of free advantages and being able to connect to other BikeBuddies. With whoever and wherever you want to.
How is this membership organised: is it yearly or lifetime? Therefore, are there recurring costs or one- time membership registration fees?
Registration is free and lasts a lifetime. If you wish to leave the community, just send us an e-mail to unsubscribe from the newsletter. Registration as a LocalBuddy is the exception. Annual membership for LocalBuddies costs CHF 50 and is automatically renewed.
Why do I pay an annual fee of CHF 50 as a LocalBuddy?
As a LocalBuddy you can charge for your advisory services (CHF 50 per advisory service). This distinguishes you from the GipsyBuddy. As you are the only Buddy to pay a fee for the platform without instruction, the other Buddies also know that your advice is to be taken seriously.
How can I cancel my membership?
Tell us by mail.
What are the values of BikeBuddies?
Our statement is fun, spors and safety. Reliability in the offering and proactivity on requests.
What type of organisation are you?
BikeBuddies is a product of The Buddies AG (www.thebuddiesag.ch).
Where is your home base?
Home base is Switzerland, office location is Aargauerstrasse 1, 8048 Zürich
As a ProBuddy (or VIPBuddy with snow sports instruction), what do I need to be aware of?
As a ProBuddy you have a MTB Guide qualification by Swiss Cycling and are therefore always the strongest member of the team and makes you the leader.
How much can I ask for my services as a ProBuddy?
It is up to you, ski teacher, how much to ask for your service. Just take a look at the prices that are common in the Swiss market.
How much can I ask for my services as a VIPBuddy?
Generally you are free to decide how much to charge for your services. But we don’t recommend charging less than CHF 1,000/day – you’re a VIP after all!
Why can I not find my Buddy under «Find Buddies»?
The prerequisite for your Buddy to be listed under «Find Buddies», is specification of at least one area as ‘preferred’ in your profile. Only then, other Buddies can find you, because they know your preferred areas.
If you did not designate a preferred area in your profile, you still can find other Buddies and arrange to meet them. It will just not be possible for them to find you.
Therefore: It is important to designate your favorite areas to interact with other Buddies.